thechownjewels's Shop Policies


Payment

PAYMENT IS VIA PAYPAL ONLY. But do not worry if you do not have a PayPal account, you can pay with a credit card. Once you have clicked on the PayPal link, it will take you through to a secure page where you can choose to pay by card.




If you require a higher level of postage (such as next day delivery), when you checkout, indicate this in a message and wait to receive an updated invoice via PayPal with the adjusted level of postage. For further details see Shipping.




The same goes if you want non sterling silver earwires replaced with sterling silver, just leave a message and wait for a revised invoice. This is an additional 1.50.




Payment must be received within 3 days of purchase, otherwise the sale will be cancelled and the item re-listed.




Overseas customers are liable for any duties/taxes incurred upon receipt.


Shipping

The shipping and billing address MUST be the same, as *I WILL POST TO YOUR PAYPAL ADDRESS ONLY*. So please make sure your Paypal account is up to date, BEFORE you purchase.




Like you, once I have bought something, I like to know it ison its way, so I endeavour to post all purchases the next business day, for which payment has been received prior to 7pm GMT. If for some reason I am unable to do this, I will let you know.




All UK purchases are sent via Royal Mail Recorded 1st class service(should arrive 1-2 days after posting and will require a signature) and via airmail to Europe and the rest of the world (should take between 5-14 business days depending on where you live).




Next Day (1pm) delivery within the UK: 4.60 (no additional charge for additional items). If you want your purchase sent using Next Day please indicate this in a message and wait to receive an updated invoice via PayPal with the adjusted level of postage. For this service, please allow 1 working day for me to post it as I may be unable to post it the same day you place your order.




If you have any particular delivery requests, not detailed above, please contact me before paying to discuss the service you require and the additional charge and I will happily accommodate you wherever possible.




ITEMS ARE ONLY SHIPPED ONCE PAYMENT HAS BEEN RECEIVED.


Returns

I want you to be happy with your purchase, so if you wish to return it for any reason, you need to do so within 14 days of receipt. The cost of return shipping is your responsibility so ensure you obtain proof of posting or appropriate insurance.




Returned items must be unworn and in their original condition with their original packaging. Your money will then be refunded, minus the original shipping charge.





The only exception is earrings, FOR REASONS OF HYGIENE, I CANNOT ACCEPT RETURNS OF PIERCED EARRINGS, unless faulty.


Additional




Packaging



The boxes the jewellery arrive in are made from 100% recycled paper/card and I re-use the padded envelopes sent to me, or if I have to use new ones to send your purchase in, I try to use ones that are recyclable or made from recycled products.




The recycled tissue paper I use is white to prevent colour transfer and acid-free help prevent tarnishing.




Alterations



The length of most necklaces and bracelets can be altered to your desired length. Please contact me prior to purchase for additional costs.