Abyjem's Shop Policies


Payment

Paypal only is accepted. Its safer for you and for me.


Shipping

I will do my best to post your purchase within 2 days of purchase. However, if the item has to be specially made, or altered then it could be up to 2 weeks as I may have to buy in the raw materials and then get the item hallmarked. This will be clearly stated in the listing. I will do my best to dispatch as quickly as possible though.


Returns

If for any reason you are not happy with your purchase, you can return it within 7 days of your receipt of the item. You will receive a full refund, less postage costs.
If in the unlikely event the item arrives faulty or damaged, you will have the choice of a replacement or a refund at no extra postage cost.

For hygiene reasons, the returns policy cannot cover earrings, unless they arrive faulty or damaged.


Additional

All my sterling silver items comply with the British Hallmarking laws. Any item over 7.78 grms in weight is fully hallmarked at the Edinburgh Assay Office and bears the traditional "castle" hallmark which is synonymous with that office.
Any item under that weight may be hallmarked at my discretion but in most cases will be hallmarked.