FruteJuce's Shop Policies


Payment

I take Paypal, if you buy one of my products please pay promptly. That way I can get your purchase parceled up and out to you as quickly as possible.


Shipping

I send via Royal Mail and will let you know as soon as I have posted the item with a tracking number so you can track your order if you have opted for insured postage. This will cost extra to the stated postage methods. Please contact me with regard to cost. Otherwise I always get proof of postage and cannot be held responsible for items lost in the post.


Returns

If you have a problem with an item in the first instance please email me so that it gives me a chance to rectify any problems. If you want to return an item please repackage securely and return in unused condition for a refund. Please send insured (at your cost) and as soon as I receive the parcel I will make a refund. Thanks.


Additional

All of my packaging materials are recycled or reused items. For example my grey postage bags and pink tissue paper are recycled and my stickers are home-made on recycled sticker paper.
If something needs to be boxed I will make a box in the appropriate size from card that has been used already for another purpose. I usually obtain my card from my local scrapstore which reuses items that have been donated to them via local industries and are items that would otherwise have ended up in landfill.