Woolworks's Shop Policies


Shipping

Items will usually be posted out first class the next working day after payment clears. Greetings cards are posted in stiff board \'do not bend\' envelopes and earrings and stitch markers will be sent in organza gift bags in padded envelopes. I cannot be held responsible for items which do not arrive unless you have requested recorded delivery (extra charge), but will try to assist with any problems in the unlikely event that they occur.


Returns

If for any reason you are not happy with any purchase other than earrings I will happily exchange or refund (minus postage costs) so long as the item is returned within 7 days and in the condition in which it was sent out.


For reasons of health and hygiene earrings cannot be returned or refunded.



Additional

The yarns I produce are painted in small batches with fibre reactive dyes and there may therefore be some variation between skeins. Please order enough to complete your project. All weights and meterages are approximate and as stated by my suppliers before dyeing.